Our Policies

General Guidelines

Please review this policy thoroughly before receiving service. By proceeding with the service, you acknowledge that you have read and understood this policy.

Health & Safety

For the health and safety of guests and staff, we follow strict sanitation practices in accordance with Florida state regulations. Please tell us before your service about any health conditions, allergies, or sensitivities that may affect it.

We do not provide treatment for ingrown nails or fungal infections. If you're experiencing either of these, please see a podiatrist or medical professional first.

Appointments, Walk-Ins & Cancellations

Walk-ins are always welcome, but booking ahead gets you faster service and your preferred time slot.

Cancellation / Reschedule

• • Individual appointments: please give at least 48 hours' notice.
• • Groups of 3 or more: please give at least 72 hours' notice.
• • Late cancellations or no-shows may be charged the full service amount.

Deposits

A 25% deposit may be required for group appointments of 3 or more. Deposits apply toward your final total and may be non-refundable for late cancellations or no-shows.

Late Arrival

Please arrive 5–10 minutes early to check in and pick your color. If you're more than 15 minutes late without letting us know, your appointment may be shortened, adjusted, or treated as a walk-in depending on availability.

Service Confirmation & Pricing

Before we start, please confirm all the details of your service with your technician — shape, length, color, design, and any add-ons.

• • Changes made during the service (design upgrades, add-ons) may cost extra.
• • It's your responsibility to ask about pricing and details before we begin.
• • You'll be charged based on the services agreed upon once complete.

Payment & Gratuity

We accept cash and major credit/debit cards. Gift cards are not refundable for cash. Gratuity is not included and is always at your discretion — cash tips are appreciated.

Repairs / 7-Day Guarantee

We offer complimentary repairs for service-related issues — breakage, lifting, or chipping — within 7 days of your appointment.

• • After 7 days, repairs may carry a standard charge.
• • Natural nail growth, aftercare, accidents, or misuse aren't covered.
• • Changing your mind on design or color isn't covered and may be billed as a new service.

Conduct & Expectations

We ask that guests treat our staff and other guests with respect. Disruptive or inappropriate behavior may result in services ending immediately.

If anything comes up during your appointment, please let a manager know right away — if no concerns are raised during the service, we'll consider it completed to your satisfaction.

Personal Belongings & Liability

Please keep your personal items with you at all times — Blue Nails & Spa isn't responsible for lost or stolen belongings.

We're not responsible for allergic reactions or side effects from products used during your service. Please tell us about any allergies or sensitivities before your appointment.

Privacy & SMS Terms

Information We Collect

• • Name, phone number, and email (if provided)
• • Appointment details (service, date, time, notes)
• • Messages you send us and basic SMS delivery info
• • Basic website analytics, where applicable

How We Use It

• • To schedule, confirm, and reschedule appointments
• • To send confirmations, reminders, and support messages
• • To answer questions about services, hours, and location
• • To improve our service and meet legal requirements

Sharing

We don't sell your personal information. We only share data with service providers needed to run the business (like our SMS or booking platforms), and they're required to protect it.

SMS / Text Messaging

If you give us your phone number or text our business line, you may receive SMS messages about appointments and support.

• • Message frequency may vary
• • Msg & data rates may apply
• • Reply STOP to unsubscribe at any time
• • Reply HELP for help

How you opt in: by texting our business number to request an appointment or information, and/or by submitting your phone number through our online booking or request form (with a consent checkbox, where shown). Consent is never a condition of purchase.

We keep information as long as needed for business or legal purposes and take reasonable steps to protect it — no system is 100% secure.

Contact

Questions about any of this? We're happy to help.
5678 Capital Cir NW, Suite 102-103, Tallahassee, FL 32303
Call: (850) 270-9663
Text: (850) 270-9663
Email: bluenailsspafl@gmail.com

We may update this policy from time to time. Updates will be posted on this page with a new effective date.